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Privacy policy

Your privacy is very important to Crystal Hotels and we are committed to protecting any personal data you provide us with.When you make a reservation, you are asked for your name, email address and additional information such as your home address, telephone number, payment information and the names of guests travelling with you.

Reservations: First and foremost, we use your personal data to complete your online reservation, email your booking confirmation and if there is an issue with your booking we will contact you by email immediately. 

Guest reviews: We use your contact details to invite you by email to write a guest review after your stay. These reviews help other guests to choose the Crystal Hotel that suits them best. 

Marketing activities: Subject to your agreement, we also use your email address for marketing activities, as permitted by law. For example: When you make a reservation with us we will be sending you our monthly newsletters by email. You can unsubscribe at any time by clicking on "Unsubscribe" link in each newsletter (bottom of the newsletter).

Partner systems: To make sure your reservation is guaranteed at our hotel, we work together with several partner systems. Our reservation form is provided by Hoteliers.com B.V. and your reservation is sent to the database of our reservation system Siteminder/RateTiger.

We reserve the right to amend this policy statement at any time. Changes will be effective on the date posted.

By using our website you agree to our privacy policy.

If you have any suggestions or comments about our privacy statement, please email cro@crystalhotels.co.uk .

Last updated: May 2018

 

Crystal Hotels, Company Registration No. 4275686, Registered Office: 9 Bonhill Street, London, EC2A 4DJ